(KAT Group Ltd)
This agreement explains the terms under which KAT Group Ltd provides DNA testing services, including legal, peace‑of‑mind, and relationship testing. By booking or attending an appointment, the customer confirms they understand and accept these terms.
This agreement applies to:
Legal DNA tests (court‑admissible)
Peace‑of‑mind DNA tests
Parentage, sibling, grandparent, avuncular and family relationship tests
Immigration DNA tests
Prenatal non‑invasive DNA tests (if applicable)
All individuals providing samples must give informed consent.
For children under 16, consent must be provided by a person with parental responsibility.
For legal tests, consent forms must be signed in the presence of a trained collector.
No sample will be processed without valid consent.
For court‑admissible tests, customers must provide:
Valid photo ID
Proof of address
Any required legal documentation (court order, solicitor instructions, etc.)
KAT Group Ltd will complete chain‑of‑custody procedures to ensure legal compliance.
Samples are collected by trained staff following strict chain‑of‑custody procedures.
Customers must follow instructions during collection to avoid contamination.
If a sample is unusable due to customer actions (e.g., eating, smoking, refusal to cooperate), a recollection fee may apply.
All DNA samples are processed by a UKAS ISO 17025 accredited laboratory.
KAT Group Ltd acts as the collection and administration provider.
Turnaround times are estimates and may vary depending on laboratory workload or sample quality.
Accredited labs provide results with extremely high accuracy; however, no DNA test can guarantee 100% certainty.
In rare cases, additional testing may be required.
KAT Group Ltd is not responsible for inconclusive results caused by biological factors or insufficient DNA.
Results are sent securely to the customer or authorised third party (e.g., solicitor).
For legal tests, results cannot be altered, edited, or interpreted by KAT Group Ltd.
Customers are responsible for ensuring their contact details are correct.
KAT Group Ltd complies with UK GDPR and Data Protection Act 2018.
DNA samples and personal data are stored securely.
Samples are destroyed after the laboratory’s retention period.
Personal data is only shared with:
The accredited laboratory
Solicitors or courts (if authorised)
The customer or authorised representative
Customers may request access, correction, or deletion of their data where legally permitted.
DNA testing fees are non‑refundable once samples are collected.
If a customer cancels before collection, an admin fee may apply.
If a customer fails to attend an appointment, a rebooking fee may apply.
Laboratory fees cannot be refunded once processing has begun.
Customers agree to:
Provide accurate personal information
Follow all instructions during sample collection
Ensure all parties attend appointments on time
Provide truthful consent and legal documentation
Not attempt to falsify or interfere with samples
Any attempt to tamper with samples may result in termination of services.
KAT Group Ltd agrees to:
Provide professional, confidential DNA testing services
Follow chain‑of‑custody procedures
Use accredited laboratories
Protect customer data
Deliver results securely and promptly
KAT Group Ltd is not liable for:
Delays caused by the laboratory
Inconclusive results
Incorrect information provided by the customer
Misinterpretation of results by third parties
Legal outcomes based on DNA results
Customers may submit complaints in writing.
KAT Group Ltd will acknowledge complaints within 5 working days and provide a full response within 20 working days.
By booking, attending, or submitting samples, the customer confirms they:
Understand this agreement
Consent to DNA testing
Authorise KAT Group Ltd to process their data and samples
Accept all terms listed above